X89 Terms and Conditions

General Terms and Conditions and Introduction

Welcome to the x89 platform. These Terms and Conditions ("Terms") constitute a legal agreement governing the use of the x89.pro website and all associated services. You must read and agree to these Terms in full before using our site. If you do not agree with these Terms, please do not use our services.

X89 is a licensed online gaming platform offering casino games, slots, live casino, sports betting, and other gaming services to Bangladeshi players. We promote responsible gaming and comply with all applicable laws and regulations. These terms and conditions may be updated periodically and it is your responsibility to check this page regularly and stay informed of any changes.

Scope and Application of Terms and Conditions

These Terms apply to all x89.pro products and services. This includes but is not limited to the website, mobile site, downloadable applications, and any platform we provide. If you access x89 through any of our partner or affiliate sites, these Terms still apply in full. We reserve the right to change, modify, or update these Terms at any time without notice.

Account Registration and Eligibility Requirements

To open an account at x89, you must meet the following eligibility criteria. We promote responsible gaming and ensure that only qualified individuals use our platform. You must provide accurate and complete information during account registration. Providing false information may result in your account being suspended or closed and any winnings forfeited.

Age and Legal Eligibility

• You must be 18 years of age or older. x89 strictly prohibits registration by minors.
• You must have the legal right to participate in online gaming and betting under the laws of the country from which you are using our services.
• You must open an account in your own name and for yourself. Opening an account on behalf of a third party is strictly prohibited.
• You cannot open an account if you are declared bankrupt or legally incompetent.

Account Information and Verification

During registration, you must provide your full name, date of birth, address, email, phone number, and other required information. This information must be accurate and current. We may request additional documents such as national ID card, passport, driving license, utility bill, or bank statement to verify your identity at any time. Failure to provide these documents may result in account suspension and withdrawal holds.

Account Security and Responsibility

• It is your sole responsibility to keep your username and password confidential and secure.
• All activities conducted through your account are your responsibility and you are fully accountable for them.
• If you believe your account has been hacked or is being used without authorization, contact our customer support immediately.
• Allowing or renting your account to anyone else is strictly prohibited.

Payment Terms and Financial Transactions

Financial transactions at x89 are secure and fast. We offer various payment options for Bangladeshi players to easily deposit and withdraw. All payment methods are secured by SSL encryption and we use PCI DSS compliant payment gateways.

Deposit Policy

• Minimum deposit amount is BDT 500 and maximum deposit amount depends on the payment method.
• Deposits are typically processed instantly and added to your account balance.
• We support Mobile Banking, bank transfer, debit/credit cards, and other e-wallets.
• There are no charges for deposits, but your payment provider may impose fees.
• You may only use payment methods registered in your own name.

Withdrawal Policy

• Minimum withdrawal amount is BDT 1000 and maximum withdrawal amount depends on your VIP level.
• Withdrawal requests are typically processed within 24 hours. During busy periods, this may take up to 48 hours.
• Before your first withdrawal, you must complete KYC verification and submit identity proof documents.
• Withdrawals can only be made to the payment method used for deposit.
• To withdraw bonus funds, you must meet the wagering requirements.

Anti-Money Laundering Policy

X89 follows strict policies against money laundering and terrorist financing. We monitor all financial transactions and report suspicious activity to the relevant authorities. If your account is suspected of being used for money laundering, your account will be immediately closed and all funds will be confiscated.

Bonus and Promotion Terms and Conditions

X89 offers exciting bonuses and promotions for regular players. Each bonus has specific terms that you must follow. Read all terms carefully before accepting a bonus. Failure to meet bonus terms may result in the bonus and associated winnings being cancelled.

General Bonus Usage Rules

• Your account must be verified to claim bonuses.
• Each bonus has a specific validity period within which wagering must be completed.
• Maximum bet when playing with bonus funds is typically BDT 500.
• Some games may be excluded from bonus wagering or contribute a lower percentage.
• Multiple bonuses cannot be active simultaneously. You cannot claim another bonus without completing your current one.
• If bonus abuse is detected, all bonuses and winnings will be canceled and the account may be closed.

Prohibited Activities and Conduct

X89 is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and will result in account suspension or permanent closure and forfeiture of all balances.

Fraud and Manipulation

• Using software, bots, or scripts to influence game outcomes.
• Exploiting game bugs or system errors.
• Colluding or collaborating with other players to gain unfair advantage.
• Using multiple accounts to abuse bonuses or promotions.
• Initiating chargebacks or payment disputes when you have received services.

Other Prohibited Activities

• Opening accounts using false or fake identity information.
• Using stolen or fraudulent credit/debit cards or payment methods.
• Engaging in money laundering or other illegal financial activities.
• Harassing, threatening, or insulting other players or x89 staff.
• Posting or sharing offensive, racist, sexual, or illegal content.
• Violating or copying x89's intellectual property.

Limitation of Liability and Dispute Resolution

By using x89, you acknowledge that online gaming and betting involve risks and that you are participating at your own risk. We strive to make our services as reliable and secure as possible, but we are not liable under the following circumstances.

Limitation of Liability

• X89 is not responsible for technical issues, server downtime, network failures, or other system problems.
• We are not responsible for errors or failures by third-party software providers, payment gateways, or other service providers.
• We are not liable for any losses due to problems with your internet connection, device, or browser.
• We are not responsible for lost or stolen account information or passwords.
• It is your responsibility to ensure the legality of online gaming under the laws of your country.

Dispute Resolution Process

If you have any problem or dispute with x89, please first contact our customer support team. We take all complaints seriously and are committed to providing fair and prompt resolution. If the issue is not resolved through customer support, you may submit your complaint in writing to our complaints department. We will review your complaint and respond within 14 business days.

Arbitration and Legal Jurisdiction

If a dispute is not resolved through our internal process, both parties agree to refer the matter to an independent arbitration authority. These Terms and Conditions and any disputes will be governed by the laws of x89's licensing jurisdiction. You agree to accept x89's jurisdiction and decisions as final and binding.

Changes and Updates to Terms and Conditions

X89 reserves the right to change, modify, or update these terms and conditions at any time. Any changes will be posted on this page with the date of the change noted. In the case of significant changes, we may notify you via email or site notification.

If you continue using x89 after changes take effect, it is assumed you have accepted the new Terms and Conditions. If you disagree with the revised terms, you should stop using our services and close your account. It is your responsibility to regularly visit this page and stay updated on any changes to the Terms and Conditions.

Contact and Support

If you have any questions, concerns, or need clarification about these terms and conditions, please contact our customer support team. We provide support in Bengali and are ready to answer all your questions. Our support team is available 24/7 and can be reached via live chat, email, and phone.

Frequently Asked Questions and Important Information

Below are answers to common questions about x89's Terms and Conditions. This information will help you better understand and use our platform.

Can I withdraw my consent to the terms and conditions?

No, once you agree to the Terms and Conditions during registration, it becomes a binding and legally enforceable agreement. However, you may close your account and stop using our services at any time. Before closing your account, ensure all pending transactions are complete and no active bonuses remain.

What happens if my account is closed?

If your account is closed for Terms violations, all your balances and winnings may be forfeited. If you voluntarily close your account without violating any Terms, you can withdraw your current balance. However, active bonuses and incomplete wagering will be canceled.

Does x89 share my information with anyone else?

We keep your personal information confidential and share it only with third parties necessary for service provision such as payment processors and KYC verification services. We never sell your information or use it for marketing purposes. Read our privacy policy for more details.

Can I log in from multiple devices?

Yes, you can use your account from multiple devices such as computer, mobile phone, and tablet. However, if multiple sessions are active simultaneously, older sessions may automatically log out for security reasons. Use a strong password on all devices for your account security.

What should I do in case of a technical issue?

If you encounter any technical problems, game loading issues, payment problems, or other technical errors, contact our customer support immediately. Providing screenshots of the issue, your account username, and the time of incident will help us resolve it faster. Our technical team investigates all problems and provides compensation when necessary.

Can I transfer my account to someone else?

No, x89 accounts are strictly personal and non-transferable. You may not sell, rent, gift, or transfer your account to anyone else in any manner. If such activity is detected, all associated accounts will be immediately and permanently closed, and all funds will be forfeited.

We want your gaming journey at x89 to be enjoyable and responsible. Follow our terms and conditions and enjoy safe, fair, and fun gaming. We're always here if you have any questions or need assistance. Happy gaming!